3star Terms and Conditions — Complete Platform Rules Guide

Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the 3star platform — whether via the website, mobile app, or any other digital medium provided — you hereby acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in full and without reservation.

This acceptance also covers all supplementary policies published by 3star from time to time, including the Privacy Policy, Responsible Gaming Policy, and Bonus Guidelines available on their respective pages within this platform. All such documents are considered an integral part of these Terms and Conditions in their entirety.

If you are registering on behalf of a business entity or organisation, you hereby represent that you have full authority to bind that entity to these terms, and the word "you" in this document refers to that entity.

Eligibility to Use the Platform

Use of the 3star platform is restricted to individuals who meet all of the following eligibility criteria. 3star reserves the right to request verification of any or all of these criteria at any time:

• 1
  Age Requirement: You must be at least 18 years of age. Use of the platform by minors is strictly prohibited and 3star reserves the right to close any account proven to belong to a minor without any refund.
• 2
  Geographic Location: You must access the platform from a permitted territory. It is your sole responsibility as a user to ensure that online betting is lawful in your territory.
• 3
  Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to any relevant legal restriction are not eligible to use the platform.
• 4
  Non-3star Employees: Employees, contractors, agents, and immediate family members of 3star staff are not permitted to place bets on this platform unless written approval has been obtained from management.
• 5
  One Account Per User: Each individual is only permitted to hold one active account. Holding multiple accounts is a serious violation that may result in the closure of all accounts and forfeiture of balances.

Account Registration and Management

Registering a 3star account is free and can be done via our website or mobile app. During registration, you are required to provide accurate, current, and complete information. Providing false or misleading information during registration is a violation of these terms.

Account Security Responsibilities

You are fully responsible for maintaining the security of your login credentials, including your username and password. 3star recommends using a strong, unique password and avoiding reuse of the same password across other services. You must notify 3star immediately if you suspect any unauthorised access to your account.

Identity Verification (KYC)

As part of 3star's commitment to security and compliance, we conduct a Know Your Customer (KYC) process. You may be required to submit identity verification documents such as a national ID, passport, or other supporting documents. Fund withdrawals will not be processed until KYC verification is successfully completed. This process typically takes less than 24 hours after complete documentation has been submitted.

Account Information

You are responsible for keeping your account profile information up to date. Any changes to your name, address, or payment information will require re-verification of supporting documents. 3star is not liable for any delays or issues arising from inaccurate or outdated account information.

Deposits and Payment Methods

3star supports a wide range of payment methods suited for users in Malaysia, including FPX bank transfers, e-wallets, and other digital payment methods listed on the platform. All deposits are processed using 256-bit SSL encryption to ensure the security of your transactions.

General Deposit Terms

• The minimum deposit amount is as stated in the deposit section of the platform and may vary depending on the payment method selected.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted and may result in account closure.
• 3star does not charge any processing fees for deposits; however, third-party payment providers may apply their own fees which are beyond our control.
• Deposited funds must be used for betting purposes and may not be used solely for the purpose of money transfers.
• 3star reserves the right to decline or delay any deposit that raises suspicion of fraud or illegal activity.
• Successful deposits will be credited to your account instantly in most cases. If a delay of more than 30 minutes occurs, please contact our customer support team.

Fund Withdrawal

Withdrawals may be made at any time subject to the following conditions. 3star strives to process all valid withdrawals quickly and efficiently.

Withdrawal Conditions

• The minimum withdrawal amount is as stated on the platform and may vary depending on the chosen method.
• Withdrawals can only be made to the same payment method used for the deposit, or to a verified bank account held in the player's name.
• KYC verification must be fully completed before your first withdrawal is processed.
• Bonus funds that have not met rollover requirements are not eligible for withdrawal. Only cash balances may be withdrawn at any time.
• 3star reserves the right to request additional supporting documents for withdrawals exceeding certain limits as a standard security measure.
• Withdrawal processing time is between one to three business days depending on the chosen method and verification requirements.

Bonuses, Promotions, and Special Offers

3star offers a wide range of bonuses and promotions to new and existing members. All bonuses are subject to specific terms stated on their respective promotions pages. The following terms serve as general guidelines applicable to all bonuses unless otherwise stated.

General Bonus Terms

• Each bonus may only be claimed once per player unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be directly converted to cash without fulfilling the specified rollover requirements.
• Rollover requirements vary by bonus type. Full details are stated in the terms of each individual promotion on the promotions page.
• 3star reserves the right to cancel or withdraw any bonus if there is evidence of abuse, fraud, or any attempt to manipulate the bonus system.
• Using multiple accounts to repeatedly claim bonuses is prohibited and may result in the closure of all associated accounts.
• 3star reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• All bonus-related disputes will be resolved based on 3star's final decision.

VIP Program and Loyalty Rewards

Members who meet certain activity criteria are eligible to join the 3star VIP programme. The programme offers exclusive benefits including higher bonus rates, increased withdrawal limits, a personal account manager, and access to special promotions. Eligibility requirements and the full benefits of the VIP programme are outlined on the platform's promotions page.

General Betting Rules

All bets placed on the 3star platform are subject to the betting rules established for each game type or sport. Players are responsible for understanding the specific rules of each game they participate in.

• Confirmed bets cannot be cancelled except in cases of proven technical errors caused by the 3star system.
• 3star reserves the right to void bets placed based on incorrect information or odds displayed in error due to a technical fault.
• Minimum and maximum betting limits are as displayed on the platform for each game type and may vary.
• In the event of a dispute regarding game outcomes, 3star's system records shall be considered the definitive reference.
• Any attempt to exploit technical vulnerabilities or use automation software or bots to place bets is prohibited and may result in immediate account closure.
• 3star reserves the right to refuse, limit, or delay any bet at its sole discretion without being required to provide a reason.

Player Conduct and Responsibilities

3star is committed to maintaining a safe, fair, and enjoyable environment for all players. Accordingly, the conduct of all users on this platform is subject to the following code of conduct.

Prohibited Conduct

• Fraud in any form, including the use of unauthorized third-party software, collusion between players to manipulate game outcomes, or any form of system manipulation.
• Use of offensive, threatening, or harassing language in any platform communication channel, including live support.
• Attempting to access another player's account or obtain confidential information without authorization.
• Spreading false or misleading information about the 3star platform to other users.
• Using the platform for money laundering or any other illegal activity.

Responsible Gaming

3star cares about player wellbeing. We provide a range of self-control tools accessible directly through your account settings, including daily or weekly deposit limits, betting limits, temporary time-out periods, and full self-exclusion options. If you need support regarding your betting habits, please visit the Responsible Gaming us.

Privacy and Data Security

3star takes the protection of your personal data seriously. All personal information collected during the registration process and platform use is handled in accordance with our Privacy Policy, which can be found on the Privacy Policy.

The 3star platform is protected with 256-bit SSL encryption across all pages and transactions. Account data is stored using secure server infrastructure with strict access controls. We do not share players' personal information with third parties except where required by law or legitimate operational necessity.

By using this platform, you consent to the collection and processing of your data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

Account Closure and Termination

Whether initiated by the player or by 3star, accounts may be closed or suspended under certain circumstances.

Closure by Player

You may close your account at any time by contacting the 3star customer support team. Prior to closure, any eligible cash balance will be processed for withdrawal subject to standard verification requirements. Bonus balances that have not met rollover requirements will be forfeited upon account closure.

Closure or Suspension by 3star

3star reserves the right to suspend, restrict, or close a player's account at any time without prior notice in the following circumstances: breach of these terms and conditions, suspected fraud or illegal activity, failure to comply with KYC requirements, use of multiple accounts, or upon instruction from a competent authority. In cases of closure due to a breach, 3star reserves the right to withhold account balances pending investigation.

Limitation of Liability and Disclaimer

The 3star platform is provided on an "as is" and "as available" basis. While we make every effort to ensure smooth and continuous operation, 3star does not guarantee that the platform will always be free from interruptions, technical errors, or downtime.

• 3star is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• 3star is not liable for any losses caused by internet connectivity disruptions, player device failures, or external factors beyond our control.
• In the event of a technical error affecting game outcomes, 3star reserves the right to void or replay the affected game session.
• 3star's maximum liability to any player under any circumstances is limited to the total amount deposited by that player within the 30 days preceding the claim.

Amendments to Terms and Applicable Law

3star reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. We will endeavour to notify players of significant changes via in-platform notifications or email. Continued use of the platform after any amendment constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation between the parties. Should negotiation fail to reach a resolution within 30 days, the dispute may be referred to arbitration or a court of competent jurisdiction.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be reinterpreted to the extent necessary to reflect the original intent of the parties, and the remaining provisions shall remain in full force and effect.