3star Privacy Policy — Player Data Protection in Malaysia

Introduction and Scope of This Policy

3star ("we", "our platform") cares deeply about the privacy of every player who uses our services. This Privacy Policy is designed to explain transparently how we handle your personal information — from the moment you register an account to every transaction you make on the platform.

This policy applies to all users who access the 3star platform through our official website, mobile app, or any other digital channel provided by 3star. It also covers information we receive through your interactions with our customer support team.

We operate in accordance with internationally recognized data protection principles. This means your data is only collected for legitimate purposes, stored securely, never misused, and never shared with third parties without valid and justified reasons. Your trust is an asset we take full responsibility for protecting.

In the event of any conflict between the Bahasa Melayu version and other language versions of this document, the Bahasa Melayu version shall serve as the primary reference for users in Malaysia.

Information We Collect

We collect various types of information depending on how you interact with the 3star platform. Below is a detailed explanation of the data categories we process:

Information You Provide Directly

During the registration process and your use of the platform, you voluntarily provide us with the following information:

• Full name as it appears on your official identification document
• Email address and mobile number for communication and verification purposes
• Date of birth for age verification purposes (18 years and above)
• Current residential address
• Bank account or e-wallet information for processing deposits and withdrawals
• A copy of your identification document (MyKad or passport) during the KYC process
• Information you share when contacting customer support

Information Collected Automatically

When you use the platform, our systems automatically record certain technical information required for safe and efficient platform operations:

How We Use Your Information

Every piece of data we collect is used for specific, legitimate purposes. We do not use your information for purposes unrelated to the operation of the platform or the services you use. Below are the primary purposes for data use:

Platform Operations and Account Management

Your personal information is used to create and manage your account, process deposits and withdrawals, verify your identity through the KYC process, and allow you to securely access all features of the 3star platform.

Security and Fraud Prevention

We analyze account activity patterns to identify and prevent any attempts at fraud, money laundering, or unauthorized access. This includes monitoring logins from unusual locations, suspicious wagering patterns, and multi-account activity.

Legal and Regulatory Compliance

As a responsibly operated platform, we are required to retain transaction records and user information for specified periods in accordance with applicable legal requirements. This data may be disclosed to competent authorities when mandated by a valid court order or legislation.

Communications and Support

We use your contact information to send important account notifications, security alerts, promotional updates (if you have opted in to receive them), and responses to your customer support inquiries.

Service Improvements

Usage data collected in aggregate and without personal identifiers is used to analyse platform usage patterns, identify areas requiring technical improvement, and develop new features that better serve players.

Sharing Information with Third Parties

3star does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. However, there are certain situations where we may need to share your information with trusted parties:

Authorized Service Providers

We work with carefully selected third-party service providers to ensure smooth platform operations. These include payment processors handling your deposit and withdrawal transactions, encryption and security service providers, and analytics platforms that help us understand usage patterns. All such providers are bound by strict confidentiality agreements and may only use your data for the purposes specified.

Legal Requirements

We will disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies where we are required to do so by law, court order, or valid legal process. In such circumstances, we will endeavour to notify you of the disclosure to the extent permitted by law.

Business Transfers

In the event of a merger, acquisition, or business asset transfer, user information may be transferred as part of that transaction. We will ensure the receiving party is bound by an equivalent or stricter privacy policy before any data transfer takes place, and you will be notified in advance.

Security and Data Protection

Protecting your personal data from unauthorized access, loss, or disclosure is a top priority for 3star. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.

Technical Security Measures

• 256-bit SSL Encryption: All communications between your browser and the 3star servers are protected with 256-bit SSL encryption, ensuring that transmitted data cannot be intercepted by third parties.
• Stored Data Encryption: Sensitive information such as financial details and identification documents is stored in encrypted form on our servers.
• Two-Factor Authentication: We support two-factor authentication (2FA) to provide an additional layer of security for your account.
• Continuous Monitoring: Our systems monitor account activity in real time to identify and block any suspicious access attempts.
• Internal Access Controls: Only authorised personnel may access user data, and all access is logged for audit purposes.
• Regular Security Testing: Our platform undergoes regular security assessments and penetration testing by independent security experts.

Your Account Security Responsibilities

While we take every reasonable measure to protect your data, account security also depends on your own actions. We recommend using a strong and unique password, not sharing your login credentials with anyone, logging out of your account after each session especially on shared devices, and promptly reporting any suspicious account activity to our support team.

Cookies and Tracking Technologies

The 3star platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Saves your personal settings such as language preference, display theme, and interface configuration so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand how players interact with the platform — which pages are visited most often, how long sessions last, and where players encounter difficulties. This data is used in aggregate form and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent CSRF attacks, and ensure every session is valid and secure.

Managing Cookies

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality and your login experience. Analytical cookies can be disabled without impacting core platform functions.

Your Rights as a Data Owner

As a 3star player, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights. Below is a summary of the rights you hold:

To exercise any of these rights, please contact the 3star customer support team through the available channels on the platform. We will process your request within 30 business days. For more complex cases, this period may be extended to 60 days, with prior notice to you.

Data Retention Period

3star does not retain your personal data for longer than necessary for the purposes set out in this Privacy Policy. Retention periods vary depending on the type of data and applicable legal requirements:

• Active Account Data: Retained for as long as your account is active and open. Following account closure, basic profile data is kept for a defined period for audit purposes.
• Financial Transaction Records: Retained for a minimum of seven years in accordance with financial compliance and anti-money laundering legislation.
• Support Communication Logs: Retained for two years after your last interaction for reference and service improvement purposes.
• KYC and Identity Document Data: Retained for the period required by applicable KYC regulations, typically between five and seven years.
• Technical and Security Logs: Retained for 90 days for security incident investigation and technical troubleshooting purposes.
• Cookie Data: Depending on the cookie type — from session-only up to a maximum of one year for preference cookies.

Once the specified retention period has ended, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

Changes to This Privacy Policy

3star reserves the right to update or amend this Privacy Policy from time to time in line with changes in legislation, new compliance requirements, or improvements to our privacy practices. Any changes will take effect immediately upon publication on the platform.

For significant and material changes, we will notify you via in-platform notifications or your registered email. We encourage you to review this Privacy Policy periodically to stay informed about how your information is handled.

The "Last Updated" date shown at the top of this page reflects the date of the most recent revision. Continued use of the platform after any revision is published constitutes your acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise any of the rights set out in this Privacy Policy, please do not hesitate to contact us.

The 3star privacy and data protection team can be reached through the customer support channels available 24/7 within the platform. We are committed to responding to all privacy-related inquiries within three business days.

You may also submit a written complaint to our support department via the "Contact Us" feature available on the platform. For serious data breach issues, our team will respond within 24 hours.